Privacy Policy & Terms of Service

PRIVACY POLICY

Effective Date: December 15, 2025

St. Louis Water Heater Company (“we,” “us,” “our”) operates the website https://stlouiswaterheatercompany.com (the “Site”). This Privacy Policy explains how we collect, use, and share information when you visit the Site, request service, request a quote, or contact us.

INFORMATION WE COLLECT

A. Information you provide
We may collect information you choose to provide, including:

Name

Email address

Phone number

Service address and billing address (if applicable)

Details about your plumbing or water heater issue, including photos or notes you send

Appointment preferences

Any information you submit through forms, chat, email, or phone

B. Information collected automatically
When you use the Site, we (and our service providers) may automatically collect:

IP address

Device type, browser type, and operating system

Approximate location (city/region level)

Pages you visit, time spent on pages, and clicks

Referring/exit pages and general website performance data

C. Calls, texts, and communications
If you contact us by phone, text, or email, we may keep records of those communications for customer service, scheduling, training, quality assurance, and internal recordkeeping. Message and data rates may apply depending on your carrier.

HOW WE USE YOUR INFORMATION
We use information to:

Respond to inquiries and provide quotes, estimates, and services

Schedule appointments and communicate about your service request

Provide customer support and follow up on completed work

Improve the Site, services, and customer experience

Measure marketing performance and improve advertising effectiveness

Detect, prevent, and address security issues, fraud, or abuse

Comply with legal obligations and enforce our policies

COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES
We may use cookies and similar technologies (including pixels and tags) to:

Keep the Site working properly

Remember preferences and settings

Understand Site traffic and user behavior

Measure advertising and conversion performance

You can control cookies through your browser settings. If you disable cookies, certain Site features may not function as intended.

ANALYTICS AND ADVERTISING
We may use third-party analytics and advertising services to understand Site usage and improve our marketing. These services may collect information through cookies, pixels, or similar technologies. Examples may include:

Analytics tools (to understand visitor behavior and Site performance)

Advertising platforms and conversion tracking (to measure ad performance and improve targeting)

You can often opt out of certain interest-based advertising through your device settings and the relevant platform’s ad settings.

HOW WE SHARE INFORMATION
We do not sell your personal information in the traditional sense.

We may share information in limited situations, including:

Service providers that help us operate the Site or business (website hosting, analytics, forms, call tracking, scheduling, communications)

Professional advisors (legal, accounting, or other advisors as necessary)

Compliance and protection (to comply with law, respond to lawful requests, protect rights and safety, investigate fraud or security issues)

Business transfers (if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction)

IMPORTANT: Mobile information and text message opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

TEXT MESSAGES AND MARKETING COMMUNICATIONS
If you provide your phone number, you may receive calls or texts related to your request, scheduling, service updates, or customer support. If you opt in to marketing messages, you can opt out at any time by replying STOP. For help, reply HELP or contact us using the information below.

We may send promotional emails if you subscribe or request information. You can unsubscribe using the link in the email or by contacting us.

DATA RETENTION
We keep personal information only as long as necessary for the purposes described in this Policy, including to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

CHILDREN’S PRIVACY
The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13.

YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to request:

Access to the personal information we have about you

Correction of inaccurate information

Deletion of certain information

Opt out of certain marketing communications

To make a request, contact us using the information below.

THIRD-PARTY LINKS
The Site may include links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their policies separately.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

CONTACT US
St. Louis Water Heater Company
Email: contact@stlouiswaterheatercompany.com
Service Area: St. Louis, Missouri and surrounding areas
Mailing Address: St. Louis, MO 63101